Refund & Cancellation Policy

We want you to be completely satisfied with your purchase from our e-commerce website. Please take a moment to review our Refund & Cancellation Policy:

1. Cancellations: If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been shipped.

2. Refund policy: The refund shall be initiated within 7 business days, after receipt of return parcel.

3. Return Process: To facilitate returns, you need to take a video while opening the product and the return will be accepted only after an authenticated and non disruptive video. Also, returns will only be accepted for any defect in the product. To initiate a refund or return, please write to us on despatch@weaversartisans.com or contact us on WhatsApp number as given in our contact information.

4. Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets the necessary criteria for a refund. We will notify you of the approval or rejection of your refund.

5. Refund Method: If your refund request is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed and for the funds to be reflected in your account.

6. Non-Refundable Items: Certain items may not be eligible for a refund, such as personalized or customized products. Please check the product description or contact our customer support team through WhatsApp number mentioned for more information.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Need help?

Contact us at despatch@weaversartisans.com for questions related to refunds and returns.